Shared WhatsApp Inbox
Manage customer conversations from one organised workspace your whole team can work in.
Made in Bharat
WhatsApp CRM for Your Business
Chats, customers, leads and follow-ups — one workspace.
Shared inbox
Lead funnel
Auto follow-ups
AI replies
Official Meta Tech Provider7-day free trialNo credit card required
VedLink AI — WhatsApp CRM
TeamAVK
Inbox5
Search customers
P
Priya Mehta2m
AIYes please. Can someone call me?
Qualified2
R
Rohan Gupta8m
AIWhat's the price for 20 units?
New Lead1
S
Sunita Joshi22m
Thanks, order received 🙏
Won
A
Amit Shah1h
Sending our requirement list
Proposal Sent
N
Neha Rao2h
Do you deliver to Pune?
Contacted
PAssign
Priya Mehta
+91 98765 43210 · WhatsApp
Hi, do you have the ivory linen shirt in medium?
10:24
AI reply
Hi Priya! Yes — the ivory linen shirt is in stock in M. Would you like me to reserve one for you?
10:24
Yes please. Can someone call me?
10:26
Anjali
Of course — Anjali here, I'll call you in 10 minutes.
10:27
Type a message…Suggest
P
Priya Mehta
Customer since Mar 2026
Lead stage
Qualified
OwnerAnjali S.
SourceWhatsApp
Deal value₹12,400
Labels
Repeat buyerApparel
Follow-up scheduled
Tomorrow, 10:00 — confirm size and share the invoice
5 open conversations · 2 awaiting follow-upAI answered 2 chats today
Trusted by growing businesses across India
DKDignify Keramos
SHShree Hari Export House
SRShree Ram Milk
EFEasy Fund Financial Services
JWJini Women
KMKutch Kesar Mangoes
DSDivineMed Services
SQSquadbid Ltd
VTVIS Technoserve Pvt Ltd
BVBharat Vikas Parisad Meghpar Sakha
Official Meta Technology Provider
Razorpay Verified
Tally Compatible
GDPR & DPDP Compliant
What you get
Everything You Need to Manage WhatsApp Customers
A complete WhatsApp CRM: the inbox, the customer record, the pipeline and the automation — in one place, not six tabs.
Customer Management
Keep customer information and conversations organised in one place, with labels, notes and custom fields.
Lead Management
Track leads and move prospects through your sales process with stages you define yourself.
Automated Follow-Ups
Automate repetitive customer follow-ups so leads don't get forgotten when the day gets busy.
AI Chatbot
Use AI to answer common customer questions and assist your team, handing over when a person is needed.
CRM & Analytics
Understand conversations, customers and sales activity with analytics that are actually useful.
How it works
Turn WhatsApp Conversations Into a Simple Sales Workflow
Three steps, no technical project. Most teams are working out of the shared inbox on day one.
- 01
Connect
Connect your WhatsApp Business account with VedLink using the official WhatsApp Business API. Guided setup, no code.
- 02
Manage
Manage conversations, customers and leads from one dashboard — with the context your team needs beside every chat.
- 03
Automate
Automate responses and follow-ups while your team focuses on the customers who need a real conversation.
Who it's for
Built for Businesses That Sell Through WhatsApp
If your customers message you before they buy, a WhatsApp CRM belongs in your stack.
Retail
Handle product enquiries, stock questions and repeat orders without losing track of a customer.
Jewellery
Manage customer enquiries, product conversations and follow-ups from one WhatsApp CRM.
Real Estate
Answer property enquiries quickly and keep every buyer moving through your pipeline.
Education
Respond to admission questions and follow up with parents and students in one thread.
Restaurants
Take orders and reservations on WhatsApp while automated replies cover timings and menus.
Service Businesses
Capture booking requests, confirm appointments and send reminders automatically.
E-commerce
Keep pre-sales questions and post-purchase support in a single customer record.
Agencies
Manage client conversations across accounts and keep the whole team on the same thread.
Why VedLink
More Than a WhatsApp Inbox
WhatsApp is an excellent messaging app. A CRM is a different job — this is what changes when you add one on top.
WhatsApp alone
Great for chatting. Not built to run a sales process.
- Customer conversations
- Customer management
- Lead management
- Automated follow-ups — manual
- AI assistance
- Analytics — limited
WhatsApp CRM
WhatsApp + VedLink
The same conversations, with a CRM around them.
- Customer conversations in a shared inbox
- Customer management with full history
- Lead management through your own stages
- Automated follow-ups that run on their own
- AI assistance for repetitive questions
- Analytics on conversations and activity
VedLink works on top of the official WhatsApp Business API, so your customers keep messaging you exactly where they already do — nothing changes on their side.
AI automation
Let AI Handle Repetitive Conversations
VedLink AI helps businesses automate repetitive customer communication while keeping conversations organised for your team.
AI answers a routine question
Live
What's the price?
AI replyHi! I'd be happy to help. The ivory linen shirt is ₹1,899 and we have it in S, M and L. Would you like me to share the full catalogue?
Yes, please send it
Answered from your uploaded catalogue and price list — no agent needed.
AI hands a hot lead to your team
Handover
Can someone call me?
AI replyAbsolutely — I've passed this to our team and someone will call you shortly. Is this the best number to reach you on?
- Lead captured
Contact saved with the full conversation attached
- Added to your funnelNew Lead
Enters at New Lead, ready to move through your stages
- Team notified
Assigned to an owner with a follow-up reminder
The AI answers from the catalogues, FAQs and price lists you upload — and steps aside the moment a customer needs a person. Every conversation it handles stays in the same inbox your team works from.
For teams
Give Your Team One Place to Manage Customer Conversations
Customer communication stops living on individual phones. Everyone works from the same shared workspace, with the same customer history in front of them.
- Add team members and give each person their own login
- Assign conversations so everyone knows who owns what
- Leave internal notes that customers never see
- Control exactly which features each team member can access
VedLink AI — Team workspace
3 members
Your team
A4 open
Anjali Sharma
Sales
V3 open
Vikram Nair
Sales
K2 open
Kiran Desai
Support
Owners choose exactly which features each team member can access.
Conversation handover
RNew Lead
Rohan Gupta
Bulk order enquiry · 20 units
Assigned toVVikram Nair
Internal note
Repeat customer — approved for the bulk rate card. Send the quote before EOD.
Follow-up reminder set for tomorrow, 11:00
Pricing
Start Managing Your WhatsApp Customers Better
VedLink offers plans for different business sizes — from a small team getting organised on WhatsApp to a company running sales, support and marketing from one workspace.
Starter
£7.92/ month
billed yearly · save 20%
For small teams getting started
ProPopular
£15.92/ month
billed yearly · save 20%
For growing teams that need more
Business
£39.92/ month
billed yearly · save 20%
For organisations at scale
Plans scale with your team size and the features you need. Full details on the pricing page.
Ready to Organise Your WhatsApp Customer Conversations?
Start using VedLink AI to manage customer conversations, leads and follow-ups in one place.
Start Freeor book a demo →
7-day free trial, no credit card required
Official Meta Technology Provider
Setup guided step by step — no coding
Book a demo
A 30-minute walkthrough of the WhatsApp CRM, built around your business.